ICT Assistant

Mission of the Position

  • The overall purpose of this role is to contribute to deliver the ICT services to ESMO within the ITDS department
  • Deliver an excellent ICT Helpdesk support to staff within the organization on premises and during the ESMO’s events
  • The role should also oversee the set-up of audio-video equipment in ESMO meeting rooms, give support during the meetings
  • The person should be able to troubleshoot all AV/projection/conferencing equipment, devices, and systems issues as a first line of support

Download the full job description

Main Duties and Responsibilities

General Responsabilities:

  • As a main duty he/she will act under the supervision of the ICT project manager as IT first line front end support.
  • Provides user support for standard office automation products in use, e.g. MS Office: word-processing, spreadsheets, presentations; e-mail; desktop and notebook computers with Windows operating systems; Office365 and Microsoft accounts, Antivirus, multifunctional printers; web-browsers Internet Explorer, Firefox and Chrome and other communication applications (Skype for Business);
  • Provides support in video-teleconferencing to all ESMO Employee (e.g. CISCO WebEx, Polycom, Microsoft LYNC/Skype for Business, phones, beamer).
  • Assists staff personally, by phone or via remote access software, on technical and procedural computer problems related to the use of IT equipment and software;
  • Identifies problems and implements solutions; investigates possible patches or searches in the documentations;
  • Deploys and updates desktop and laptop computers’ operating systems and software;
  • Deploys and redeploys computer equipment for end users, while keeping logbook of issued equipment, carrying out necessary cabling and patching in wiring racks, keeping record of the relocation and movements of the equipment;
  • Identification of need for and creation of Standard Operating Procedures (SOPs) for IT-related tasks;


  • Other management or technology duties as required by the position.

Educational and Professional Experience

Basic training and specialization:

  • Professional experience in office management;
  • Lack of education titles could be compensated by a robust professional experience.

Required professional experience:

  • Experience in IT support to end-user especially in structured help desk;
  • At least 3 years of directly relevant professional experience;
  • Experience or certification in Office365 is a welcome plus.


Technical and professional skills:

  • Microsoft Office 365 and associated Microsoft cloud services
  • Microsoft Active Directory (GPO, DFS, groups management…)
  • Microsoft Windows server 2008 and 2012
  • Microsoft Windows 7 and 10
  • Wan/Lan management (VPN, Vlan’s, DNS services, IP addressing, routing…) – Fortinet a +
  • Proven record of delivering results and understanding of customer service principles;

Language skills:

  • Advanced English - written and spoken
  • Other European languages an advantage

Additional useful skills

  • Office365 expertise or certification
  • Polycom and/or Extron audio-video equipment expertise

To apply:

To apply, please provide via e-mail (preferred) or regular mail and in English only to Andrea Abbatelli, Head of HR, ESMO, Via Ginevra 4, 600 Lugano Switzerland,  jobs@esmo.org

  • An application letter of maximum one page (including notice time from current position)
  • A CV of maximum one page plus at least two references
  • A recent photo, e‐mail address, and telephone number

NB: Applications that do not fulfill the above submission requirements, will not be considered. 

ESMO is a non-profit Society founded in 1975 to promote the art, science and practice of medical oncology.